Question 1

What areas of London do you cover?

Accepted Answer

We operate across all of Greater London, from Central London to the outer boroughs. Whether you need a pickup from Shoreditch or a delivery to Wimbledon, our couriers have you covered.

Question 2

How fast is same-day delivery?

Accepted Answer

We can deliver as fast as 30 minutes from pickup. Our automated dispatch system matches your order to the nearest available courier, with real-time tracking so you and your customer always know where the delivery is.

Question 3

Do you offer overnight delivery?

Accepted Answer

Yes. Our overnight service ships from your warehouse or direct from store, with branded comms and live tracking links sent to your customers. Orders placed before cut-off are delivered the next morning.

Question 4

Are your couriers DBS checked?

Accepted Answer

All Genii couriers are DBS (Disclosure and Barring Service) checked. This is especially important for our pharmaceutical and medical delivery clients, where strict compliance is required.

Question 5

What vehicle types do you have?

Accepted Answer

We have a full fleet from pushbikes and e-bikes to motorcycles, cars, vans, and large vans — so we can match the right vehicle to your delivery size and urgency.

Question 6

How does the tracking work?

Accepted Answer

We use Autofleet technology to provide real-time tracking. Your customers receive a live tracking link so they can follow their delivery in real time — reducing customer service queries and improving satisfaction.

Question 7

Which sectors do you serve?

Accepted Answer

We work with businesses across retail & ecommerce, food & grocery, pharmaceutical & medical, and offices & services.

Question 8

How do I get started?

Accepted Answer

Get in touch via our contact page or call us on 0203 951 0567. We'll discuss your delivery volumes, routes, and requirements, then set you up with an account and dedicated account manager.

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GENII LOGISTICS

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